Read Our Frequently Asked Questions for Fast Answers.
My dash camera has GPS, but GPS time is incorrect.
First, check if the GPS signal is stable. If you see letter 'F' on the bottom of the footage, please contact your local distributor for a repair service.
If you see letter 'A', it means the GPS signal is stable. Try changing the time setting again on Qvia /Lukas Viewer. Make sure you have checked/unchecked the Day Light Saving Time option.
Why is firmware upgrade is required?
Firmware updates are occasionally needed to make sure that your dash camera operates the way it should, as programs are altered for improvements, and bugs are fixed.
The LCD screen of my front camera is greyed out.
Please contact your local distributor for a repair or warranty service.
I got involved in an accident, but there is no video clip saved on my SD card.
In such a case, first check if you are using a Qvia/Lukas SD card.
Using a SD card other than the one provided by Qvia/Lukas can cause problems with SD card write speeds and/or compatibility. These problems can lead to losing files or part files.
If you are using a Qvia/Lukas SD card, please format your card using Qvia/Lukas Viewer on a PC and try recording again. If the problem does not go away, you need to replace your SD card.
My camera was recording in continuous mode, but it stopped recording for about 20 seconds before it started recording again.
Qvia/Lukas dash cameras stop recording in continuous mode when an impact is detected to record in event recording mode. In such as case, continuous recording will stop for about 30 seconds during which time event footage is recorded.
I have a problem with my dash cam heating.
A dash camera itself, regardless of its kind, do generate a lot of heat. However, all Qvia/Lukas dash cameras have gone through a strict heat resistance test and are proven to withstand extreme temperatures. When Qvia/Lukas dash cameras become too hot, the system goes into safety mode to protect your device from overheating.
My dash cam froze.
First, please upgrade your dash camera to the latest firmware which can be downloaded from Qvia/Lukas website. If this does not fix the problem, please contact your local distributor for a repair or warranty service. You have to send both the cameras and SD cards.
I found my car battery dead the next morning I installed my dash camera.
Qvia/Lukas dash cameras have low-voltage cut-off function. Please check your last video clip before the battery has discharged. On the bottom of the video you find the voltage level before
it has completely drained.
How can I fix video lag when playing back recorded files?
When using the Qiva/Lukas viewer, there can sometimes be video log because unlike other general media players, it processes a lot more data such as GPS, G-sensor and front & rear video images.
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